20 Common Microsoft Teams Issues and How to Fix Them

Microsoft Teams A Critical Tool for Businesses and Organizations for Smooth Communication. Here's How to Resolve Common Issues.

How to Fix Common Microsoft Teams Problems

Microsoft Teams is a fantastic communication and collaboration platform that helps businesses and organizations stay productive. However, like any software, Teams can sometimes run into problems. Whether it’s a bug, a technical glitch, or a user error, these issues can be frustrating. But fear not, we’re here to help!

In this article, we’ll explore 20 common Microsoft Teams issues and provide you with step-by-step solutions to fix them. So, let’s dive right in and conquer those Teams troubles!

Table of Contents

  1. How to check if Microsoft Teams is down
  2. Bug: Teams only shows older messages and threads
  3. Problem: Microphone or webcam refuses to work correctly
  4. Problem: You are unable to create a new team in Microsoft Teams
  5. Problem: Removed user shows as ‘Unknown User’ in Teams
  6. Problem: Unable to establish a connection to Microsoft Teams
  7. Problem: Teams is stuck in a login loop in Microsoft Edge
  8. Problem: Can’t access a Microsoft Teams OneNote notebook
  9. Error message: Teams won’t allow you to log in to the service
  10. Problem: Notifications are not being delivered to your desktop
  11. Bug: Unable to send a message in Skype for Business
  12. Error message: ‘We weren’t able to connect. Sign in and we’ll try again.’
  13. Problem: Microsoft Teams keeps on freezing or shutting down
  14. Error message: ‘You’re missing out!’ when signing into Teams
  15. Problem: ‘Are you still there?’ Microsoft Teams message appears
  16. Problem: I can’t view the full thread I searched for
  17. Bug: Teams audio not working with Android Auto
  18. Problem: Teams opens on startup
  19. None of the above solutions fixed your problem?

How to check if Microsoft Teams is down

If you’re starting your day asking yourself, “Is there an issue with Teams today?”, you’re not alone. Like any software, Teams can sometimes encounter occasional issues. Before troubleshooting extensively, it’s wise to first investigate any potential difficulties on Microsoft’s part.

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Begin by visiting the official Microsoft 365 Status page or the associated Twitter account dedicated to reporting any issues. Keep an eye out for recent tweets related to Microsoft Teams. Microsoft often uses this platform to announce technical problems and updates. You can also monitor the official Microsoft Teams Twitter account or search for the #MicrosoftTeams hashtag. If you notice multiple users reporting problems with Teams, it’s best to exercise patience and wait for Microsoft to resolve the issue.

If Twitter doesn’t provide the necessary information, you can try a service like Downdetector. However, keep in mind that Microsoft does not report Teams outages to third-party websites. So, this method may not provide definitive confirmation.

Lastly, you can consult your colleagues to see if they’ve experienced any Microsoft Teams issues recently. If your entire organization is facing the same problem, it’s a good indication that the issue is on Microsoft’s end.

💡 Expert Insight: If Teams works for almost everyone except you, you might want to consider following along to get your issues resolved.

Bug: Teams only shows older messages and threads

It’s frustrating when you can’t see the latest messages from your colleagues or when your feed appears frozen in time. But fear not, there’s a simple solution.

To resolve this issue, restart the Teams application. On Windows, look for the Teams icon (a small purple and white icon of two people and a T) in the taskbar at the lower-right of your screen. You may need to click a little arrow to expand the taskbar. Once you’ve located the icon, right-click it and select Quit. On MacOS, right-click the Teams icon in your Dock, then choose Quit. Now, reopen the application, and voila! Your problem should be solved.

If you’re still experiencing Microsoft Teams issues with loading the latest messages, check your internet connection to ensure everything else is working fine. You can do this by simply opening your browser and heading to a reliable website you often visit. Additionally, you can run a test on Speedtest.net to verify your internet speed.

Microsoft Teams also has a web version that you can try if the app is misbehaving. Sign in at https://teams.microsoft.com/ and see if your messages load there.

📸 Image:

Man uses Microsoft Teams on a laptop in order to video chat.

🔍 Related Links:Troubleshoot common issues with web-based Microsoft Teams

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